The office formerly known as the U.S. Grand Lodge Ombudsman has been renamed to Ombuds. The purpose of this office remains as described on the U.S.G.L. Government Contacts page:
The office of the U.S. Grand Lodge Ombuds serves as an official liaison between the general membership of O.T.O. within the United States and the various governing and administrative bodies of U.S. Grand Lodge. This office facilitates communication between members, officers, and governing and administrative bodies, assisting with resolution of problems and grievances.
There are two officers in this office, one male and one female. Any member is welcome to contact either or both of these officers as they see fit. Email sent to firstname.lastname@example.org will be forwarded to both officers.